Frequently Asked Questions

Will I be charged an additional shipping fee?
All shipping in the continental U.S. is included. 

My gown is covered in sequins and beads. Will there an additional charge to clean it?
No, we charge a flat rate for all gowns, regardless of size, fabric, beading etc.

Will I be able to see my gown once it is preserved?
Yes, you will be able to see your gown in the window box. You will need
to open the outer box to do so.

What will the final box will look like? 

My gown is at my parent’s house so it will be shipped from there to
Prestige Preservation, however once it has been preserved I would like it to be shipped back to my home. Is this possible?
Absolutely. When placing your order, put your parents address in the shipping address section so that he mailer kit will be sent there. Your mailer kit will include a copy of your order, be sure to write your home address where you would like to preserved gown to be sent on your paperwork and include this with your gown. We will update our records accordingly once we have received your gown and paperwork. 

I just placed my order online, what are the next steps?
Once your order is placed online, we will send you a mailer kit (this includes a garment bag and box to pack your gown, a pre-paid UPS shipping label and your order paperwork) to send your gown to us. All shipping fees are included.

My gown is really dirty, there are several areas that are stained. Is there an additional cost for this?
There is no additional cost for a stained gown, we charge a flat rate.

What guarantees to offer in terms of any damages that can be done in the cleaning process?
Your gown will be safe at our facility, we take measures to ensure that your gown will not be put at risk. We will clean your gown according to the manufacturer's care label. We are insured for our inventory of gowns should anything happen to your gown while in our possession.

How will the preserved gown be returned to me? I am worried about it being left at my door.
Your gown will be shipped back via UPS and will require a signature. UPS will attempt to deliver your gown three times, if no one is home on the third attempt it will be returned to the UPS facility near you. If it is returned to Prestige Preservation, there may be an additional fee to re-ship it to you.

Do you offer a warranty?  If the gown is found to be damaged after a certain number of years, does the company have a reimbursement option?
Yes we offer a Lifetime Warranty that guarantees your gown will not yellow over time once we have cleaned and preserved your gown. We note all stains that do not come out on the back of the warranty card, along with an itemized list of the gown box contents. Each gown box has a viewing window so you can see your gown. If your gown yellows over time our Lifetime Warranty guarantees, we will re- clean and preserve your gown at no charge.

I am leaving for my honeymoon and don't want my gown to be returned while I am away, is it possible to hold my gown until I am back?
Certainly, we just ask that you indicate the date you will be returning on your order paperwork.

Should I send my gown in the garment bag that I received from the bridal salon where I purchased the dress?
No, it is not necessary to use your own garment bag. We provide a clear plastic garment bag with your mailer kit. At this time we are unable to return garment bags with preserved gowns.

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